Privacy Policy

01Who we are

Benexia, headquartered at Av. Luis Pasteur Nº 5850, Oficina 403, Vitacura, Santiago, Chile. For privacy enquiries, contact info@benexia.com.

02Information we collect

When you submit the contact or sample-request form, we collect the details you provide (name, work email, company, country, application and message) so we can respond to your enquiry.

We collect aggregated, cookieless analytics for every visit, and — only if you accept it — cookie-based analytics through Google Analytics. We do not collect special-category data.

03Cookies and tracking

This site uses two measurement tools, and they are handled differently because they behave differently.

Cloudflare Web Analytics runs on every visit. It is cookieless: it stores nothing in your browser, does not identify you and cannot follow you to other sites, so it does not require your consent. It reports page views, referrers, countries and page-speed data in aggregate only.

Google Analytics sets cookies and records your visit. It is not loaded until you accept it — decline and no Google script is requested at all. Your choice is stored in your browser so we do not ask again, and you can change it at any time through "Cookie preferences" in the footer. If your browser sends a Global Privacy Control signal, we treat that as a refusal and never show the prompt.

The contact form is protected by Cloudflare Turnstile, an anti-spam check loaded from Cloudflare that may use strictly necessary storage to confirm a request comes from a person rather than an automated script. It is not used to track you or to build a profile.

Our hosting provider may set strictly necessary cookies for the security and availability of the site. We use no advertising cookies and do not sell or share data with advertising networks.

04How we use information

We use your information solely to respond to your request, provide samples and documentation, and maintain a commercial relationship. We do not sell your data.

05Legal basis

Where applicable (e.g. under the GDPR), we process contact-form data on the basis of your consent and our legitimate interest in responding to B2B enquiries.

06Sharing

We may share information with our distribution partners where relevant to your enquiry, and with service providers acting on our behalf under appropriate safeguards.

Our website is hosted by Cloudflare, which processes technical request data — such as IP address — to deliver and secure the site and to run the anti-spam check on our contact form.

07Retention

We retain enquiry data only as long as necessary for the purposes described here or as required by law.

08Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may withdraw consent at any time by contacting us.

09Contact

For any privacy question or request, email info@benexia.com.